FAQ - Frequently Asked Questions

A: Orders placed by the previous day will be shipped the following day.

A: Pre-ordered items will be shipped as soon as they arrive in stock. Once shipped, we will send a tracking number to your registered email address.

A: Yes, you can. Please send us an email with your order number and your preferred delivery conditions (including specified dates).

A: We strive to calculate the most optimal shipping cost for each order and provide the most affordable shipping options.
For large orders, we coordinate with shipping companies to ensure delivery via the most cost-effective and convenient method.
Furthermore, for large-volume orders, such as pallet-based hop reservations, we will individually coordinate and propose the best delivery plan for you.
📦 Our goal is to reduce shipping costs for each brewery as much as possible.
Additionally, shipping is handled via cool delivery (chilled).

A: All products are stored at low temperatures under proper climate control.
We maintain rigorous temperature management to preserve the quality of our yeast and hops.

A: No, if you have made a large reservation or pre-order for hops, we can store them in our warehouse and have them delivered in installments as needed.
This allows you to save on cold/frozen storage space. Please inquire via email for more details.

• Visit www.hakkosupply.com
• Click "Login" in the upper right corner
• A PIN code for logging in will be sent to your registered email address
• After registration, we will send you a message requesting your brewery name, address, and contact person information.
• Once we have verified your information, we will activate your account so you can place orders.

A: Upon initial registration, not all product pages will be visible.
After verifying your account, we will grant access, usually within 24 hours, at which point you will be able to make reservations and orders.

A: You will be the first to receive information on new product arrivals and special notifications.

A: Our goal is to provide high-quality ingredients chosen by brewers at the most affordable prices possible.

A: Yes, we accept pre-orders. By placing a pre-order, you can ensure a stable supply of raw materials.

A: We do not accept cancellations for pre-ordered items.
If you purchased a non-pre-order item by mistake, we can accommodate your request if it is before shipment, so please contact us via email 📩.

A: While we take the utmost care in shipping our products, should you find any defective items, please do not hesitate to contact us.

A: We will send an invoice to your email address used at the time of order at the end of the month.
If you need the invoice sent to a different address or made out to a different name, please specify this when ordering or inform us via email.
Please make payment by the end of the following month. (Please note that transfer fees are to be borne by the customer.)

A: Orders placed by 12:00 PM will be shipped on the next business day.

A: Pre-order items will be shipped as soon as they arrive in stock. Once shipped, you will receive a tracking number via email.

A: Yes, special requests are possible. Please email us with your order number and specific delivery instructions (including requested dates).

A: We calculate the optimal shipping rate for each order to ensure the most cost-effective option.
For large orders, we coordinate with the carrier to provide the most efficient and affordable shipping method.
For bulk orders, such as pallet reservations for hops, we will work directly with you to arrange the best shipping plan.
Our goal is to minimize shipping costs for breweries whenever possible.
📦 All orders are shipped via chilled delivery to ensure quality.

A: All products are kept under strict temperature control to maintain quality.
Both yeast and hops are kept in optimal cold storage conditions to preserve freshness.

A: No. If you pre-order a large quantity of hops, we can store them in our warehouse and ship them in smaller batches as needed.
This helps save valuable cold storage space at your brewery.
📩 Please contact us via email for more details.

1. Go to www.hakkosupply.com

2. Click "Log In" in the top right corner.

3. Enter your email address to receive a PIN code for logging in.

4. After registering, we will send you a message requesting your brewery name, address, and point of contact.

5. Once we have confirmed your information, we will activate your account so you can place orders.

A: Initially, some product pages (such as for yeast) and certain content will not be visible.
Once your account has been verified, you will be granted full access within 24 hours and will be able to place orders.

A: You will receive early updates on new product arrivals and special announcements.

A: Our goal is to provide high-quality brewing ingredients at the best possible prices for brewers.

A: Yes, pre-orders are available.
Pre-ordering ensures a stable supply of raw materials for your brewery.

A: Pre-orders cannot be canceled.
If you have mistakenly ordered an item that is not a pre-order, we can accommodate cancellations before the item is shipped.

📩 Please contact us via email as soon as possible.

A: We take the utmost care when shipping products, but if you happen to receive a defective item, please do not hesitate to contact us.

A: Invoices are sent at the end of each month to the email address used for ordering.
If the billing email address or invoice details differ from your order, please include the correct information when placing your order or contact us via email.

💰 Payment is due by the end of the following month.
📌 Bank transfer fees must be covered by the customer.